CircleMe friends and fans celebrate the new look for the “made in Milan” app

Last week I attended the launch party of the 2nd Generation of CircleMe products for web and mobile devices. CircleMe is the “made in Italy” social network that allows you to share your passions for culture and media with a network of trusted people who share your interests.

Situated alongside one of Milan’s canals, the site of the former Richard Ginori porcelain factory, which dates back to 1830, now plays host to a cluster of creative businesses, including the Italian headquarters of CircleMe. (The company also has a London branch based in Silicon Roundabout in the City). The completely redeveloped Richard Ginori complex, which covers an area of over 60,000 square metres, also houses companies such as Strenesse, Momo Design, Della Rovere, la Fornarina and MDF as well as communications agencies and photographic studios.

Il Circolino, a chic bar located in the ex-Richard Ginori centre and a favourite haunt of CircleMe staffers, provided the perfect setting for an evening of relaxed chat with CircleMe users and friends and the chance to discover the new Second Generation apps for PCs, tablets and phones.

With the mercury hitting 36C on the hottest day of the year so far, we sipped complimentary ice-cold drinks and enjoyed an excellent barbecue from Il Circolino’s budding chefs. The CircleMe team mingled with guests at the venue, which features a glass floor through which you can watch the table football matches taking place downstairs.

Making it new
CircleMe has completely updated its interface and introduced a new user-experience that builds on the app’s existing ability to curate your passions and share them with a network of people you can “trust” (CM's equivalent of friending). The app now boasts 1 million interests that you can “love” (by clicking on the famous CircleMe heart icon). Over a thousand stories and new content items are added every day from 6,500 sources and two hundred thousand interest groups.

A brand new feature of the CircleMe experience is the Calendar, which allows you to access a customised calendar featuring all the nearest events linked to your unique set of passions. There are already 55,000 events in over 4,500 locations mapped onto the CircleMe Calendar.

As Giu D’Antonio, CEO of CircleMe pointed out as he demonstrated the new app on a widescreen Mac to guests at the party, you can flick through a virtually endless feed of stories, news and updates relating to your passions – anything from your favourite bands to the latest must-see movies. A new feature is the categories menu bar than you can swipe in from the side. This allows you to refine the view to specific groups of passions based around particular media, such as Music, Books, Movies, etc

As Startupbusiness reported recently when the network’s Android app went live, CircleMe has signed an agreement with Kiver to distribute music online in mp3 format, which users can download according to their passions and their level of activity on the network. The downloads on offer include music from leading artists. (For example, glancing at the app, I see I can download free tracks from artists such as Katy Perry, Lana Del Rey, The Killers, Queen and The Rolling Stones, etc.)

Users can also benefit from a tie-up between CircleMe and moo.com, the UK-based online business card printing service, which rewards users with 50 free cards personalised with their passions.

CircleMe has been growing steadily. According to WiredItalia it is strongest in the UK, US, Italy, France and Brazil.

Niche and easy does it

While CircleMe has expanded considerably and added a wealth of new features it remains something of a niche product in the face of the “big beasts” of the social networking world: Facebook, LinkedIn and Twitter, etc. However, as Giu pointed out, the aim of CircleMe is not for users to simply grow ever-larger networks of contacts, but rather to deepen and enrich the experience of sharing passions within a trusted circle of like-minded people.

I personally think CircleMe could do more in this area to build on the existing functionality of its apps, especially the ability to “plant” a passion by adding geo-location data and its under-utilised “To do” option. As I explored in an earlier post on this blog, I also think CircleMe members could have a more pro-active role in curating information and content, which uses a “push” model to provide an updated feed to users’ devices based on their passions. I would like to see more of a physical community developing around CircleMe – and I think one way they could achieve this is to have more live events, such as this excellent party, as well as providing opportunities for users to meet up at gigs and special screenings of films they have "loved". There are considerable opportunities for combining CircleMe’s ability to gather and share cultural passions with a more face-to-face experience, which would involve users and allow them to be more active.

A night to remember

So, overall this was a great evening and a nice chance to meet the lovely CircleMe team, who are all passionate and committed about their app. I’d like to say a special thanks to Giu, Elena and the CircleMe team – as well as the excellent Il Circolino – for their hospitality.

Looking forward to seeing you all again at the next event!

#bewhatyoulike

Yes, the cold winds of recession are still blowing; but here in Milan things are hotting up for smart, creative firms...

I’ve just realised it’s been almost a year since I posted in this blog. That’s mainly because my focus has been elsewhere recently – in particular on Riverstone Language & Communications, the Social Business Forum, Interpret the Future and a number of other cool projects I have been working on. Right – so it’s time to bring you up to speed with what’s been happening here in Milan.

Well, the summer is over and here in this city that means that everything is really getting going again. Despite concerns about the economic situation (not to mention the political one) the business capital of Italy is revving up – and although confidence is not what it once was, these days there is a surge of interest and business activity being generated by Milan’s vibrant startup scene. It’s true that Italy’s traditional manufacturing sectors are facing huge challenges in the form of cheaper competition from abroad, depressed global markets for consumer goods and the cumbersome bureaucracy that tends to characterise the Italian business context; but on the plus side, Italy has a vast reservoir of talent, inventiveness and intelligence that it can put to good use. It is this country’s wealth of human capital that drives it – in conjunction, of course, with its legacy of beautiful landscapes and great food.

Milan is a post-industrial city
 that has reinvented itself as
a powerhouse of creative energy
Image: Wikimedia Commons

In the last few years Milan has seen something of a renaissance in the form of new kinds of knowledge-based businesses as well as more dynamic – if smaller – companies that are tapping into the country’s wells of brainpower and creativity. They are also attracting more international talent – and, indeed, one of the key strengths of this city is its relative diversity compared to other cities in Italy. I have been lucky enough to work with several of these firms (see below for some examples).

I am proud to live in Milan and to have met a large number of highly-motivated and creative people from many different sectors: I have taught and worked as a communications consultant alongside finance executives, marketers, designers, lawyers, doctors, academics, technology specialists and professionals from many disciplines - as well as entrepreneurs in the city’s growing startup scene.

I have also been able to develop contacts and find new business opportunities via social networking, which has also meant getting to grips with an ever-changing array of new social media tools and platforms (as well good old-fashioned face-to-face conversation!). During this time, the Milan Business English Network, which I founded three years ago, has been a great way of meeting people and getting in touch with companies that are doing fascinating and ground-breaking projects.

Riverstone Language and Communications is an innovative and highly flexible training and development and organisation, which I established with Helen Fish, an entrepreneur from the UK who is now working on her own exciting project. Riverstone also provides bespoke language services and informal networking events that bring people together who are interested in English and business communication. The Riverstone Network is a growing resource that is helping its members – mainly freelancers – to develop their careers.

Currently, I am involved with a number of companies as a communications consultant. I’d just like to highlight two of these here, both of which are typical of the kind of small, highly able and passionate businesses that fuel this city's success:

Firstly, there is OpenKnowledge, which I believe is an example of all that’s best about Milan (including the company's international outlook - it has offices in London, Shanghai and Sydney). It’s basically a small but growing corps of highly focused and experienced consultants as well as recent graduates from top universities. The company's mission is to help mainly large corporations adopt the social business paradigm. OpenKnowledge has been a pioneer in bringing the social business message to the corporate world and for the last six years it has organised the hugely successful Social Business Forum – Europe’s leading event in this field, which attracts high-profile keynote speakers such as IBM Vice President Sandy Carter and has welcomed over three and a half thousand visitors in its short history (so far!). This year Riverstone became a Marketing Service Partner of the SBF and was responsible for managing a team of brilliant, young interpreters as part of the Interpret the Future project.

Another company I collaborate with on a regular basis is the award-winning Reverse Innovation. They are a young, dynamic design agency which provides amazingly creative designs for structural packaging and communications for major corporate clients as well as some smaller firms. I work closely with Reverse and their highly-effective press manager to make sure everything they say to the world in English is crystal clear and hits just the right note.

So, what's on the horizon this autumn, then? In addition to our sparkling aperitivos, the Milan Business English Network will be presenting a series of informal business discussions and networking sessions. These will be by invitation-only and will address some key Milan themes: social media (and social business); technology and innovation; fashion and design; marketing and communications; as well as medical / pharmaceutical and legal topics.

If you aren’t already a member of the Milan Business English Network, please join our group and find out about all the activities we are organising and how you can develop your professional network – as well as improve your communication skills in English.

I would also like to invite everyone to read NetworkMilan.com – the online news magazine of the MBEN. (Check out our special feature on "People and Wine" from earlier this year.)

If you need English for your work or travel – or you’re just interested in learning the world’s “lingua franca” – please get in touch with me. (See the contacts section of the Riverstone website for details.) You can also find me on LinkedIn – or just google the words “Milan”, “business” and “English” and you’ll find most of my groups.

I wish everyone a great autumn (if you’re in the northern hemisphere) – and if you’re in Milan, please drop into one of our events or give me a shout. I’m nearly always somewhere in the centre – usually with my laptop and an “Americano” coffee.

Between now and Christmas it will get much colder - winters in northern Italy can be bitter - but I will be kept warm by the energy coming off this most vibrant, resourceful and stylish of all European cities.

Viva Milano!

Robert Dennis 

CEO and Head of Innovation, Riverstone Language and Communications

Milan brains at work: Designers and problem solvers at UX Bootcamp Milano,
an event realised by Sketchin in collaboration with Frontiers of Interaction 2013,
Italy's leading international technology and innovation conference at Talent Garden Milano.
(I wasn't involved in this event. I just think this picture sums up what makes Milan great!)
Photo: Luca Mascaro

Unsquaring the circle: a very different (and good looking) social network

CircleMe: a different kind of social network

I have been exploring CircleMe – a new type of social network that lets you build connections with other people based on shared likes and passions – rather than just who you already know.

There has been a flurry of start-up activity in the social networking sector recently – driven mainly by the flotations of LinkedIn and Facebook, the meteoric rise of Pinterest (and the less meteoric but still significant rise of Google+) as well as the high-profile acquisitions of Instagram by Facebook for $1bn and the imminent purchase of Meebo by Google. And this is without mentioning a vast swarm of smaller, optimistic start-ups – of which CircleMe is one.

I can’t quite remember how CircleMe came to my attention – but over the last few days it has gradually taken hold of me and I am experiencing the same kind of obsessive “I’ll just check and see what’s happening” sensation that I had when I first joined Facebook – and, to a certain extent, LinkedIn. Looking back now though, I’m sure the main motivation of this desire to log in and check on these networks was simply to see who out of the people I already knew had joined my network. It’s a kind of feedback of how popular you (really) are.

Appetising design and ease of use combine to give a great experience

But with CircleMe it’s quite a different feeling altogether. I am really curious to find out which of the topics or people I have “liked” have been shared – and also to see the expanding network of collections that other people have curated. (I’m trying not use the words “pin” or “board” – although, of course, CircleMe bears more than a passing resemblance to Pinterest.) It may be the case that because CircleMe is still a fledgling its early adopters tend to be quite interesting people with eclectic tastes (CircleMe was in beta and available only by invitation until the end of last year). Or it may be that their combination of luscious design and very easy interface attract people who are more design-oriented – and just generally into exploring culture that bit further.

Pinterest: too much of a good thing?

Without pursuing the comparison with Pinterest too much, I can say that after a very short time on the latter I was so overwhelmed by cupcakes and tastefully-appointed living rooms that I didn’t really bother exploring the rest of the site that much. Somehow, CircleMe has avoided cupcake hell (so far) but it is weighted towards what may be loosely termed “lifestyle”. I have to say that its trademark “tondi” (images cropped to a circle) make food (especially Italian food) look very appetising. With an emphasis on the positive and life-affirming, CircleMe shares some of the same warm glow of Pinterest, but doesn’t induce that sort of glazed-over numbness that I would get from flicking through endless glossy home and "gracious living" magazines.

Location, location, location: the iPhone app

CircleMe has introduced one innovation that really does set it apart from the main existing social networks: geo-tagging, or what it refers to as the ability to “plant” a topic at a specific, real-world location on a Google map. Of course, location-based social networking is not new – Foursquare in particular has established the concept of “checking in” at particular locations and there are a plethora of services that will show you the nearest bars and restaurants. The novel refinement that CircleMe has made is its mobile app which allows you to plant a topic (e.g. a song or poem) at a particular location.

I think they could do more with this: at the moment you can plant likes and receive alerts when you pass the location; but given the social network's appeal to stonger and deeper affiliations I believe the true value of connecting passion to place lies in developing the social links and local communities or tribes formed around those passions. For example, as a freelancer and road warrior (or "pavement partisan", to be more accurate), I spend a lot of time in several cafés and bars in the centre of Milan where I tend to network with other freelancers. Location is critical to our attachment to these "virtual offices" and it cannot be separated from our shared passion for not being chained to a desk. This is exactly the kind of floating, informal community that CircleMe needs to engage with. (I will have more to say about this in a later post.)

I am currently adding topics to my profile and focusing mainly on Milan (which, incidentally is where the CircleMe team is based). It’s quite a nice feeling to be able to plant topics on an “uncluttered” map – even though it also seems to be like colonizing a new territory (although certainly not to the extent of Foursquare’s struggles for virtual supremacy which allow you to become the mayor, king or emperor of a location). CircleMe allows a topic to be planted in multiple locations, which makes sense in terms of people and things which move about rather than buildings and places (which don't).

CircleMe feels like the online version of a quality illustrated book.

For me, the chief delight of the site is its design, which has a handmade, high-end feel – a bit like an expensive art book or catalogue (the background has a subtle rag paper texture and the buttons and panels have an almost tactile 3D quality, like digital card). The palettes and default fonts (I think you can tweak them) are a joy to behold. Now, I know that if you don’t live in Italy – or if you’re not into design – this might sound trivial and superficial; but if you spend time looking at a page (especially a digital one) the quality of its design and aesthetic appeal can be really important. It also helps you to absorb the information in front of you more easily. When I switch back to the starker environments of Facebook and LinkedIn it feels slightly like arriving at the metro station or going into the office. CircleMe, on the other hand, offers the kind of relaxing, enveloping comfort and style-conscious ambience of a private members club – it’s like slipping into your favourite worn (or artfully distressed) leather armchair with an expertly-mixed cocktail as you leaf through one of the first editions from its library.

If you haven’t tried CircleMe already, I suggest you give it a go. It’s not really a numbers game; you don’t feel the urge to rack up as many contacts as you can – or even to see if everyone you know is there (they aren’t). It seems much more of a slow-burn experience (or perhaps "organic" is more appropriate). The topics that you plant – or that other people have planted – will gradually grow and blossom. You can also comment and add pictures as well as “stories” to each topic.

I can definitely see CircleMe developing into a version of “Facebook for grown ups” or for people who (really) know what they like. Each topic could become a micro-community, based on a shared interest or passion. The content also tends to have a certain critical edge that is generally missing from the mainstream sites (although see my comment above about early adopters). I doubt CircleMe will surpass or even approach the huge numbers of (let’s be honest) mainly passive users that the “mature” networks enjoy. Instead, I think it will (or should) attract a select number of more active and discerning users (who are probably more engaged with the topics they share). Basically, they should go for quality not quantity (with just enough critical mass to drive the network effect, of course).

In terms of demographics, a more compact but loyal membership can still offer as much – if not greater value when it comes to whatever revenue-generating strategy they have devised. Consider the petite circulation of expensive, special interest glossies (Condé Nast Traveller, Q, etc). Although there is currently nothing as crass as advertising on the site, the people it attracts will undoubtedly be of particular interest to luxury brands and to those in specialist "long tail" markets. Given that the trend for marketing is increasingly social, it may be the case that CircleMe does not intend to turn itself into a digital version of Vanity Fair, but rather to act as a haven or place to hang out for communities built around their favourite topics (some of which will be brands, but others just communities of interest). Given the strong location-based element, there is ample scope for actual real-world activities – events, meet-ups, etc.

There are still some things they need to work on, however: for example, it isn't at all easy to create a new topic. Another is the "Stories" accompanying each topic, which offer little more than a line or two of text - these could be more visually appealing (without necessarily distracting from the main image for each like).

One cool thing that CircleMe have done is to set up a feedback channel using Get Satisfaction, a customer engagement platform with a nice social business feel. Again, given the fact that people are investing their time and energy in building their profiles and collections of topics, it’s good that CircleMe are involving them in the design and development process. (The CircleMe team are also very helpful if you need support or want to make a suggestion on how to improve what already looks like a very promising and different social networking experience.)