Being polite in English

A lot of visitors to Britain are often struck by how polite the English are. If you go into a shop in Britain (particularly in a small town or village) you will often find that the shop assistant is almost excessively polite (or courteous). (It’s also possible, of course, that they will be quite brusque or even rude, especially if you are in a supermarket or large out-of-town retail park, but let’s stay with the cultural stereotype for the time being.) If you visit a small, independent shop (not part of a large chain) you will generally find that the person serving you – particularly if it’s the owner – is extremely courteous.


Making polite noises

When you are ready to pay for the goods you have chosen, the shopkeeper will probably ask you a question such as “Is that everything?” or “Have you got everything you need?” If your answer is in the affirmative (“Yes” or ideally, “Yes, thank you”) they will then tell you the total you have to pay – followed, naturally, by “Please” or “Thank you”:

“That’s £15.28 (“fifteen pounds, twenty-eight”), please / Thanks.”

You will then hand over the money. Let’s say you give the shopkeeper (or sales assistant) a twenty pound note. You could say “There you are” or “There you go” – and here most English people would add a “Thanks” or “Thank you”.

The shopkeeper takes the money: “Thank you. That’s twenty pounds.” They then calculate how much change to give you and count out the coins: “Right, that’s four (pounds) seventy-two change”. You, of course, say “Thank you” and the shopkeeper may say “Thank you” as well.

The shopkeeper may then ask you; “Would you like a bag?”. If you need one, you can say, “Yes, please”; if not, say “No thank you.” Of course, if you are not offered a bag you can ask, “Can I have a bag, please.” The shopkeeper will reply, “Certainly” or “Yes, of course.” Don’t forget to add another “thank you” when they hand you the bag or put your purchases in the bag and give it to you. They will then reply, “You're welcome” or perhaps “Thank YOU” stressing the “you”. As you leave the shop (or move away from the counter if you are in a large store) you should say “Bye” and add a “thank you” for good measure.

Does this seem excessively (and even ridiculously) polite to you? If your answer is “Yes” then the chances are that you are not British. Conversely, British people travelling abroad often find foreigners quite rude. Another problem facing native English speakers is that when they use what for them is the “normal” level of politeness the person they are speaking to may actually think they are being (mildly) sarcastic.

Expressions of politeness are undoubtedly influenced by the culture you belong to – but British English in particular seems to be in the “Champions League” of politeness, with only some other languages, such as Japanese, perhaps, demonstrating a higher level of deference. So, if you’re going to visit Britain my advice to you is to mind your “P’s and Q’s” (i.e. (that is) make sure you say “please” and “thank you”) and if you are not sure what to say, say something polite: it will always be appreciated.


Conversation: In a Bookshop

A tourist enters a small bookshop in London, ringing the bell as they open the door. The shopkeeper appears.

Shopkeeper: Hello. How can I help you?

Customer: Oh, hello. I was wondering if you’ve got a guide to places of interest in London (please).

Shopkeeper: Yes, of course. We’ve got a couple of tourist guides in our London section. Come this way, please.

(Customer follows the shopkeeper).

The shopkeeper shows the guides to the customer, who picks one and then they move back to the counter.

Shopkeeper: Right, so that’s “Visting London in A Day” and that’s £12.20 (twelve (pounds) twenty), please OR thank you very much.

Customer: (Giving the shopkeeper a twenty pound note): Thank you.

Shopkeeper: (Taking the banknote). That’s twenty pounds thank you. Would you happen to have the twenty (pence), please?

Customer: Oh, let me see. (Looks in purse). Yes, there you are. (Gives the shopkeeper the coin). Thank you

Shopkeeper: That’s lovely, Thank you. (Gives the customer their change). And that’s four pounds. Thank you.

Customer: Thank you.

Shopkeeper: Would you like a bag?

Customer: Oh, yes, please. (Thank you.)

Shopkeeper: (Puts the book in a bag and hands it to the customer.) There you go. Thank you very much.

Customer: Thank you.

Shopkeeper: Thank YOU.

Customer: (Leaving the shop) Thanks a lot. Bye.

Shopkeeper. You’re very welcome. See you again soon.

Customer: Bye.

London South Central: Bermondsey Street and the South Bank

This is an article I wrote a few years ago for World Language Consultants Ltd, a language school in Bermondsey Street in South London. Some of the facts have changed (e.g. the Eurostar train terminal that connects Britain to the Continent is now at St Pancras), but most of the places referred to are the same. If you plan to visit the capital it might be a good idea to check some of the tourist websites (such as visitlondon.com) that contain current information on visiting times and prices, etc.

Exploring London South Central
Whether you live in London or are just visiting, you'll find there's plenty to see and do in London South Central. Explore the area's rich history and culture, hunt for bargains in its arcades and markets, and chill out at some of the trendiest cafés and bars in the capital.

London South What ?
London South Central is the new name for one of London's oldest districts. It includes Vauxhall, Waterloo, London Bridge, Bankside and Elephant & Castle. Traditionally, the area has always been seen as charming but dodgy. (In Shakespeare's day the South Bank was as famous for its brothels as its theatres). And in more recent times, taxi drivers have refused to go "south of the river" at night.

But all that is about to change. South London has been smartening up its act, and is attracting a new generation of artisans and professionals who have transformed some of its most run-down areas into thriving local economies. While the attractions of the South Bank are a must for visitors to the capital, there's also plenty to discover in some of the smaller streets tucked away behind the waterfront.

How to get there
The Eurostar terminal at Waterloo [now at St Pancras - and featuring the longest champagne bar in Europe] has brought the area within easy reach of the Continent, and there is also a good rail service to London Bridge and Waterloo stations if just you're coming in to town for the day. If you're already in London, hop on the tube (Jubilee and Northern Line trains stop at London Bridge, while Waterloo connects with the Jubilee, Northern and Bakerloo Line as well.) There are also plenty of buses, and there's even a river bus service, if you really want to arrive in style.

What to see
Go for a spin on the London Eye for a breathtaking bird's-eye view of the capital, and marvel at Sir Norman Foster's London Assembly building near Tower Bridge. Check out Tate Modern art gallery (formerly Bankside power station), Shakespeare's Globe and the Millennium Bridge. Relax in the precincts of Southwark Cathedral, then stroll down to Hay's Galleria and Gabriel's Wharf where you can shop and take in the view from one of the many waterside cafés or bars.

Step back in time
The Thames has always been London's gateway to the wider world, and you don't need to look far to discover Britain's maritime history. Visit Sir Francis Drake's reconstructed ship, The Golden Hinde, at St Mary Overie Dock, or explore HMS Belfast, which played a leading part in the Normandy Landings.

Shakespeare's Globe, a faithful reconstruction of the original theatre, stages open-air plays (take an umbrella just in case) and has a fascinating permanent exhibition about the building in Elizabethan times. To see the darker side of London's history, descend into the South Bank's medieval Clink prison (which is where the expression comes from). And if that's not grisly enough, the London Dungeons in Tooley Street will bring you face to face with the Black Death and Jack the Ripper. (Stick close to the guide, and don't wander off on your own, if you want to make it to the gift shop!)

Make a scene
Playing host to both the Royal National Theatre and the Globe, the South Bank is rightly regarded as the home of drama in London, with the West End having long ago given up any claims to that title. Plays are staged throughout the summer in The Scoop, a modern amphitheatre next to the London Assembly. Head for the Old Vic, where you can currently catch Kevin Spacey's production of Cloaca (until 11 December).

Make it new
If you're looking for Old Masters, you won't find them on the South Bank. (Try the National Gallery, or catch the regular boat service that takes gallery-goers from Tate Modern to Tate Britain). Tate Modern hosts installations and exhibits outsize sculpture in the massive Turbine Hall. It also has cafés, a superb restaurant and a well-stocked bookshop. Further down the South Bank, you'll find the Saatchi Gallery, which boasts Damien Hirst's shark and Tracey Emin's infamous unmade bed. The Hayward Gallery, behind the Royal National Theatre, has a fascinating exhibition, Eyes, Lies & Illusions (until 3 January 2005) which features optical illusions, magic lanterns and all sorts of visual trickery. And if that's not enough, why not pop into the Salvador Dali exhibition in County Hall. Or just enjoy the surrealist statues outside, including Space Elephant (an elephant with spider legs carrying an obelisk on its back.)

Handbags and Glad-rags
While most of London South Central's tourist hot-spots are along the river, there are also some great places to discover away from the South Bank. But Bermondsey Street must surely be the hottest spot of all. Once a desolate wasteland of derelict factories and disused warehouses, it's now home to design studios (including Kurt Geiger), loft apartments and some great restaurants.

Dominating Bermondsey Street is Zandra Rhodes's Fashion and Textile Museum. This striking building, a former warehouse painted bright orange, is also the home of the shocking-pink-haired designer, who lives in the penthouse (complete with palm trees).

Bermondsey Street's latest addition is World Language Consultants Ltd, one of London's longest-established business language schools, which specialises in teaching English and foreign languages to professionals. WLC is located directly opposite the Fashion and Textile Museum, adding a complementary splash of colour to the other side of the street with its distinctive blue door.

Food for thought
London South Central has more than its fair share of great restaurants and cafés.Bermondsey street boasts several superior eateries, including the Delfina Studio Café, the Bermondsey Kitchen and The Garrison, a gastropub with its own cinema in the basement. Other places to check out are Terence Conran's Blue Print restaurant and the Oxo Tower, which has stunning panoramic views. Vinopolis, the museum and temple to the god of wine rolled into one, has an excellent restaurant (with, needless to say, an outstanding wine-list). And fans of Bridget Jones will recognise Borough Market, even if they have yet to sample the unbelievably fresh produce from its specialist gourmet stalls, selling everything from game to white truffle oil.

What makes London South Central exciting and distinctive is its mix of the historical with the ultra-modern: you can find them side by side in its architecture its culture, and its diverse communities of long-established residents and those who have discovered more recently the charms of this unique area.

© Robert Dennis 2004

A day trip to Oxford: iVillage article

Read an article I wrote a while ago about visiting Oxford for the day - without breaking the bank. The article was written for the Travel section of iVillage.co.uk:
Print-and-go: Oxford on a budget

(Note: this link takes a little while to open - but it's well worth the wait.)